Refund Policy for Midco LLC
1. Introduction
At Midco LLC (“Company,” “we,” “our,” or “us”), we strive to provide the best gaming gear, computer hardware, and software products. If you are not fully satisfied with your purchase, we offer a refund policy to ensure customer satisfaction.
This policy applies to purchases made through our website https://midco-online.com/. For any inquiries, please contact us at support@midco-online.com.
2. Eligibility for Refunds
Refunds are available under the following conditions:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging, including all accessories, manuals, and documentation.
- A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
- Refund requests must be made within 14 days of receiving the product.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as “Final Sale” or “Non-Returnable.”
- Digital software licenses, including activation codes, once delivered.
- Items damaged due to misuse, mishandling, or unauthorized repairs.
- Products missing parts or accessories not due to our error.
4. Refund Process
a. Initiate a Refund Request:
To start the refund process, contact our support team at support@midco-online.com with your order details and the reason for the refund.
b. Return the Item:
Ship the item to the following address: Midco LLC Returns
Sharjah Media City, Sharjah, UAE
(Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.)
c. Inspection and Approval:
Once we receive the returned item, our team will inspect it. If approved, the refund will be processed within 7-10 business days.
5. Refund Method
Refunds will be issued using the original payment method. Processing times may vary based on the payment provider.
6. Exchange Policy
Exchanges are allowed for defective or damaged items. Please contact support@midco-online.com within 7 days of receipt for assistance.
7. Order Cancellations
Orders can be canceled within 24 hours of placement, provided they have not been shipped. Contact our support team promptly for cancellations.
8. Contact Us
For any questions or refund requests, reach out to us:
Company Name: Midco LLC
Website: https://midco-online.com/
Email: support@midco-online.com
Phone: +971 56 431 9595
Address: Sharjah Media City, Sharjah, UAE
We appreciate your trust in Midco LLC and aim to provide the best shopping experience for gaming gear, computer hardware, and software.
